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FAQ

1. How do I book my first appointment?

You can call or email to speak with our helpful staff regarding booking your first appointment.

Please note, at Action Potential we believe that finding the right therapist for you is extremely important to your success. Upon initial contact, our staff will ask you some screening questions so that every potential patient seeking services can be carefully matched with a therapist we believe has the skills, knowledge and availability to best meet your individual needs.

 

2. What should I expect on my first visit?

On your first visit, the therapist will ask you questions about your medical history (including current medications), rehabilitation goals and about any physical challenges you face. They will then do a physical assessment that may include strength testing, balance testing, a gait (walking) analysis and any other tests they feel would be helpful to their treatment plan and for tracking your progress. Towards the end of this initial visit your therapist will discuss their findings and treatment recommendations with you.

 

3. What are the advantages of a visiting service?

Having the therapist come to your home allows them to see what the “real life” challenges are that you face every day. You will not have to be concerned about transportation issues such as traffic, long wait times, and parking or having to walk an uncertain distance into the clinic, this means that you can conserve your energy so you will be best able to get the maximum benefit from each session.

 

4. Is there an extra charge for having the therapist come to my home ?

The session rate includes travel time.

 

5. What should I wear for my treatment sessions?

We recommend that you wear clothing that is light, comfortable and easily rolled up. Shorts and a tank top are ideal.

 

6. If I am treated in my home will any necessary equipment be available?

Yes, the therapist will bring in any equipment they feel you will need during your therapy sessions.

 

7. How do I pay for my treatment session?

An invoice will be sent to you at the end of each month for the services you have received. Upon receipt of this invoice we ask that you send us a cheque by mail. If your injury is covered under a motor vehicle insurance policy the insurance company will be billed directly on your behalf and then any outstanding balance will be invoiced to you. Our office manager is always willing and ready to help you with any account queries.

 

8. How long is a treatment session?

Each treatment session is approximately 1 hour long including time for the therapist to write a brief note on your chart.

 

9. Is there an additional cost for the initial assessment?

There is no additional cost for the initial assessment.

 

Disclaimer

This website provides general information about our services and various conditions. It is not intended to be used for self-assessment or treatment, and is not a substitute for an individualized treatment plan developed by a registered physiotherapist.