613-680-6400 [email protected]

Information for clients

Below is a variety of useful information for both new and returning clients. Included on this page is our privacy policy form, and useful tips on preparing for your first visit. Don’t hesitate to contact us for any other information, or visit our FAQs page.

A Note about COVID-19

Your health and safety is our team’s priority. We have implemented screening procedures, special clinic cleaning protocols, and distancing measures within our clinic to ensure the safety of your visit. Please don’t hesitate to contact us if you have any questions about this. 

Your First Visit

 When to arrive:

Please arrive 5 minutes before the start of your session to allow for COVID screening. With Telerehab, ensure that you have a stable internet connection a few minutes prior to your session.

 What to wear:

We recommend you wear clothing that is light, unrestricting, comfortable, and easily rolled up. 

 What to bring:

All the equipment your therapist may use is available at the clinic. Please consider bringing a water bottle. Drinking water is available at the clinic.

Client forms

Below is the Client Privacy Policy form we use at the clinic. It is important to read and sign this form before your first appointment; your privacy is very important to us.

Payment information

Either a paper or electronic invoice will be sent to you at the end of each month. Payment can be sent via cheque, e-transfer, VISA, or by calling our office. If your injury is covered under a motor vehicle insurance policy the insurance company will be billed directly on your behalf and then any outstanding balance will be invoiced to you after your primary insurance has bneen exhausted. Our office manager is always willing and ready to help you with any invoice or account queries.

Please note that invoices will be sent early each for treatments received the previous month.

This website provides general information about our services and conditions treated. It is not intended to be used for self-assessment or treatment, and is not a substitute for an individualized treatment plan developed by a registered physiotherapist.

By the Action Potential Rehabilitation Staff

Page last reviewed: May 5th, 2021